Thank you for reaching out, @user_kcvel2 . If you'd prefer to speak with a live agent, I'd be happy to assist you further here. To get started, could you please provide a brief description of the issue you're experiencing? I'll do my best to get any questions or concerns addressed. 😊
I am using Xfinity to only power SimpliSafe and Ring doorbell in an unoccupied house. It is a tiny amount of data involved, but my monthly charge is supposed to go from $45/month (which was a reduced rate for a new customer) to $95/month. I will need to look elsewhere for a provider if I am not offered a more reasonable charge.
Xfinity chat does not work! I have detailed what I need to talk to an agent about, but I keep going around in circles with the AI. It keeps giving me choices to click on but it doesn’t connect me with an agent or respond to my request. My bill next month is going from $45/month to $95/month. I use it ONLY for Ring doorbell and SimpliSafe. It should not cost $95/month for that negligible amount of data used. But I can’t even get through to an agent to discuss this!!
Hey @user_22d7zv, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account to see if there are any account and billing options available. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_blqx9p Hi there! Thanks for visiting our Xfinity Forums. The purpose of working through forums is to post your issue/concern publicly and receive assistance. Can you please tell us more about your concern?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRichard
Official Employee
•
3.7K Messages
2 months ago
Thank you for reaching out, @user_kcvel2 . If you'd prefer to speak with a live agent, I'd be happy to assist you further here. To get started, could you please provide a brief description of the issue you're experiencing? I'll do my best to get any questions or concerns addressed. 😊
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user_22d7zv
Visitor
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2 Messages
15 hours ago
Xfinity chat does not work! I have detailed what I need to talk to an agent about, but I keep going around in circles with the AI. It keeps giving me choices to click on but it doesn’t connect me with an agent or respond to my request. My bill next month is going from $45/month to $95/month. I use it ONLY for Ring doorbell and SimpliSafe. It should not cost $95/month for that negligible amount of data used. But I can’t even get through to an agent to discuss this!!
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user_blqx9p
Visitor
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1 Message
13 hours ago
Please send me the number to contact a live agent. My phone number is [Removed: phone number]
(edited)
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