Visitor
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5 Messages
Suspicious text messages from Xfinity Assistant
I just received two messages from Xfinity Assistant that I think are suspicious. Both messages state "I'm Xfinity Assistant. I can help with the billing question you called about, just visit: https://x.cmp.xfinity.com/**********". However, I didn't call Comcast about a billing question. If someone from security contacts me, I will provide the full link given in each text message.
MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
It looks fake to me. NEVER answer messages like that.
Instead, if it bothered you, you could check here on Customer Service forum, or call the Xfinity number (good luck with that).
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XfinitySara
Official Employee
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1.7K Messages
3 years ago
Hello, @user_ff335e. Thank you for bringing your security concerns to the community for assistance. We treat your privacy and security with utmost care and importance, so I'm glad you've reached out with this information. One thing you may want to do is Report Abuse to our Customer Security Assurance (CSA) team. They are available via that link or by phone at 1-888-565-4329, 6:00 AM - 2:00 AM EST, 7 days a week. This is a great place to start if you believe the link you received was not legitimate or was some kind of attempt to compromise your personal information. Please let me know if you still need help, and our Digital Care Team works around the clock to provide you with 24/7 support!
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