Support

user_nedo83 Hey there! Thank you so much for using our Forums and for taking the time out of your day to reach us. We are sorry to hear that your service was suddenly disconnected and we our here happy to help look into what is going on. In order to get started can you please send us a DM with your complete name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message