Visitor

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1 Message

10/21/2026 7:07 AM

Closed

Support help while traveling abroad

Hi, I am currently traveling abroad and need an official employee to help me verify if my internet cancellation went through correctly. Thank you.

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Official Employee

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3.2K Messages

1 day ago

@user_inuavm Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you have already sent us a DM we will continue with you there to confirm the request.

Official Employee

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3.2K Messages

2 hours ago

@user_inuavm I am glad we got your account details explained properly and found out the order to close was indeed already in play. Take care and please come back to us in the future! 

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