5 Messages
Support Call Center - Scam
I needed support for my account, which AI could not fix.
So I was transferred to a agent.
Agent answers the call.... and the people in the background yelling so loud in another language, she could not hear me speaking.
It sounded like a "Scam Call Center", I was calling about why I was randomly billed? She said there was a restocking fee on the item I returned.
She couldn't even say my name. Which is Doug.
She said they were being nice to only charge me $16.80 and not the full $35.00, How nice of them.
By the way, I was scammed in getting this phone for free, They wanted $250.00 to activate.
So I returned it without opening it.
When did xfinity support system get so bad?
I am on the edge of canceling a service that I've had over 10 years.
XfinityJeniece
Official Employee
•
2.3K Messages
3 months ago
Hey there, user_39v9rm, thanks for reaching out through Xfinity Forums regarding your account and your billing concerns. We would love to take a look to provide you with more details.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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