Visitor
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1 Message
Sudden overcharge
I have had xfinity 1000 mbps internet for about 2 years now, and I noticed that I was charged $80 for this month instead of $60.
I thought maybe this had something to do with a contract, although I don't recall ever signing one.
I have been looking into this issue for about 2 hours now both to gather information and because xfinity's websites/apps/customer service are among the worst I've ever experienced. But I managed to review all the statements and plan explanations that are accessible and nowhere in any fine print do I see any applicable explanation as to why I've been overcharged.
The fact that there is no customer service number to call, "24/7 support" is just a robot that takes you in circles, AND that billing information is so incredibly difficult to access, really makes me think there's something fishy going on here. If I don't get an answer or a refund I will definitely be changing my internet provider.
CCNicolas
Retired Employee
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1.1K Messages
2 years ago
Hey @user_ed8b1a, thank you for reaching out to Xfinity Support on our forums. We apologize you were having problems getting help but I'd be happy to help. It sounds like you may have had a 2 year promotion that expired. On the PDF version of the bill, in green under the promotional price it will show the expiration date and the final page will show up coming changes. We can always get you set up with a new promotion. Can you send us a direct message so I can take a look?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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