Visitor
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2 Messages
Stole My Money and Won’t Return
Was to refund my money last week. Didn’t. Then said in 4-5 hours. Didn’t. Then talked to 5 different “people” who all said different things. Still no money. They took my money fraudulently really fast, but keep saying they’ll give it back but don’t. Plus, I moved and because they don’t offer internet service in my area, they raised my phone bill as a punishment? Literally said because they didn’t offer internet at my new home they would be charging my phone account $20 more a month. Awful!! Find a different provider at all costs. I’ve now filed a complaint with bank for fraudulent charges from them. (I screen shot every single message between customer service and myself for proof.)
XfinityAlfonso
Official Employee
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2K Messages
2 hours ago
Hello user_e5i5u4 thank you so much for taking the time to reach out here via our Xfinity Forums and relaying your concerns. This is never the experience that we'd want for you as our valued customer, and if any sort of refund is owed we want to make sure this is provided.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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