Visitor
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1 Message
Still waiting for my money back
Hello,
Comcast charged me for 4 months of service that I didn’t use. I called to cancel my account but whoever answered did not process my cancellation request properly so I kept getting charge for 4 more months of service that I did not use. I have called 3 times, spoke with 3 different agents, spent over an hour on the phone each time- even though they all assured me I would get my refund in the mail, I am still waiting for over $500 worth of refunds.please refund me.
XfinityJeff
Official Employee
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99 Messages
2 days ago
Good morning @user_alu41z, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. I know how frustrating it is to get billed for a service that you aren't even using, but you reached the right team of dedicated experts that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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