Still getting bills after canceling service

Peter my attempt to cancel my service has gone like this:

- My wife called to cancel our account in February and was told that it was cancelled at the time. Naively I assumed that Comcast would follow through on their very plainly spoken commeiment that she recived over the phone of, "your account has been deactivated, thank you" so I did not see the need to cancel our autopay as well. In early March Comcast used our auto pay to charge us for service in March.

- After that I called again and cancelled again in early March, with the agent telling me my payment would be prorated with some amount of the autopay being returned. Knowing that Comcast is extremely untrustworthy I used the Xfinity app to deactivate our auto pay after speaking with the agent in early March.

- Now I am recieving another bill and I have not recieved any returned of funds. I also checked the Xfinity app and autopay has been reactivated. Since calling customer service clearly does nothing and Comcast will not allow me to deactivate autopay I have now tried to use this forum to get my service cancelled. The only Comcast response I have gotten on this forum is that contacting customer service is a violation of forum use.

What kind of Kafkaesque operation is Comcast running? Following the written instructions for cancelling service (twice) does not cancel service, if Comcast has access to your account they will continue to charge you even after explicitly telling you over the phone that your service is cancelled and you will no longer be charged, and if you seek alternative avenues to communicate with Comcast to resolve the issue it is violation of the rules. Does Comcast only cancel service when they feel like it? Do I need to just stop paying until Comcast drops me for non-payment then take up my situation with whatever collections agency you sell my account balance to?

If that is Comcast's state business process for service cancellation then I stand by my orginal post that it should be illegal, if this is simply a case of Comcast making two of the same mistakes in a row or something then Comcast needs to fix their businss processes to be less inept. Before you put any more time or effort into posting messages about forum rules would you please take a couple minutes to cancel my service and stop the erroneous bills from arrivng?