U

Saturday, March 15th, 2025 8:07 PM

Still getting bills after canceling service

I have called twice to cancel service and have a confirmation number for the second cancellation: [Edited: "Personal Information"] but I am still getting bills sent to me. This is the second bill I have recieved since I have tried to cncel my internet service. What do I need to do for xfinity to stop sending me bills? Why do the customer service representatives say they have cancelled the internet service when that is not true? This behavior is very dishonest and seems like it should be illegal.

Expert

 • 

109.1K Messages

13 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

forum icon

New to the Community?

Start Here