2 Messages
Still getting bills after canceling service
I have called twice to cancel service and have a confirmation number for the second cancellation: [Edited: "Personal Information"] but I am still getting bills sent to me. This is the second bill I have recieved since I have tried to cncel my internet service. What do I need to do for xfinity to stop sending me bills? Why do the customer service representatives say they have cancelled the internet service when that is not true? This behavior is very dishonest and seems like it should be illegal.
EG
Expert
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109.1K Messages
1 day ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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1.7K Messages
16 hours ago
@user_hw7fuw Thank you for your post and feedback. I know if I were in your shoes I would be reaching out asking the same questions too. We are here for you. I see you have already send us a direct message where we will continue to work with you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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