Visitor
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1 Message
Still charged me after cancellation
I canceled my service on 5/12/2023, but I was billed for the next billing cycle for the whole amount. I repeatedly asked the online chat (like 4, 5 times) and each time they assured that I won't be charged through autopay. But yet, I'm still charged the full amount. I'm really frustrated with Xfinity! How many agents does it take to fix this issue? Is there anyone who can help me here?
XfinityDemitrius
Official Employee
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1.8K Messages
2 years ago
Hey @user_a3f665,
Thank you for visiting our official Xfinity Community Support Forums page. We can certainly help address any issues that may have taken place with the recent payment that was processed.
With the account disconnection taking place in the middle of a billing cycle after your most recent billing statement was created, a payment would be taken to cover the cost of services for that service month.
With a payment being processed and account closed, a refund will be processed to the last payment method used if there is a credit balance remaining.
Please let us know if you have any additional concerns or questions regarding the account, billing, and services. We are available 24/7 and always happy to assist.
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user_c42f02
2 Messages
2 years ago
Had the same issue, I returned my router to one of their locations in GA in July 17, and canceled my service. I even asked their agent whether there are any remaining fees pr bills to pay and he said no. I used to pay &56/month. Yesterday, I was charged $71 despite cancellation and having no active plan!
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