Visitor
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1 Message
Still billed after 2 months of cancellation
Hello, I’m deeply frustrated with xfinity name! I cancelled my account two months ago, talked to many agents about lots of problems with xfinity and just now got the third bill after my cancellation. Even on the app, it’s written that I don’t have any accounts! What are these bills? Why again you turned the auto pay on without my permission? I wanna cry when I see Xfinity name, especially the bills! Please stop! Otherwise, I will go to the police!
XfinityJeff
Official Employee
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317 Messages
8 hours ago
Good morning @user_ks7qlz, and thanks for reaching out on the Xfinity forums, I hope this message finds you well. I am very sorry to hear that you are still being billed for an account that was closed, I know that can be extremely frustrating. You have come to the right place for this issue, we are a dedicated team of experts that will make sure we get this resolved for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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