Still bill after cancellation

My plan was cancelled on 6/11/26 and should get some refunds. it was confirmed by live agent on phone. But xfinity still requires me to pay the bill for next cycle. Could you please help me to check it? Thanks.

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XfinityMarcus

Official Employee

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2.2K Messages

1 hour ago

@kckwan Thank you for using the Xfinity Community Forums page to reach out regarding your plan and billing related concerns. I am happy to assist you with the status of the refund you have referenced. Firstly, was 06/11 the date you requested cancellation request? I ask because although billing can stop on a specific day, it can still take up to 10 days for the account to completely close out in our systems.

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kckwan

Visitor

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3 Messages

I requested the cancellation on 5/27. The 6/11 is the date service should be stopped.

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58 minutes ago

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XfinityJeniece

Official Employee

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4K Messages

I would be happy to take a look at the details of your cancellation. I see you sent over a Direct Message, and we will continue to assist you there. We look forward to working with you!

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2 minutes ago

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Billing

kckwan

Still bill after cancellation

XfinityMarcus

kckwan

XfinityJeniece

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