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user_ufpqf2
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Visitor

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3 Messages

Saturday, July 11th, 2026 3:49 PM

Still being billed

I am still being billed for a service that I previously canceled and fully paid for. I have moved outside the country, which makes this issue even more difficult and inconvenient to resolve. When I try to connect with an assistant, I receive a message instructing me to call a phone number, which would require me to pay for an international call to address a problem I did not create.

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23 hours ago

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XfinityAirelle

Official Employee

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3.3K Messages

1 day ago

 

 
Hi there! We understand how this could raise concern, and our team is here to help! Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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user_ufpqf2

Visitor

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3 Messages

@XfinityAirelle​ I do not have that option. When I try to do it, it appears: "It looks like your Xfinity account is no longer active. I can help you activate new service or you can talk to someone at 1-800-934-6489"

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24 hours ago

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XfinityRichard

Official Employee

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3.4K Messages

I'm sorry to hear that, @user_ufpqf2 you are not provided with an option to send a DM?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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24 hours ago

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user_ufpqf2

Visitor

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3 Messages

No, but here you have my information:

Account number: [Edited: "Personal Information"]
Xfinity Mobile Account Number: [Edited: "Personal Information"]

(edited)

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23 hours ago

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XfinityRichard

Official Employee

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3.4K Messages

Thank you for your patience, @user_ufpqf2 . For your security and privacy, we ask that you do not post any personal account information publicly. I would recommend deleting or editing your previous post to remove any personal information, and then sending those details through a DM instead. I understand you're having difficulty sending a DM because you no longer have an active account with us. In that situation, the best option would be to contact Xfinity Customer Service directly, as we aren't able to securely discuss or access account-specific information through public posts. I apologize for the inconvenience, but protecting your personal information is extremely important to us. 💙

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

23 hours ago

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