Visitor
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2 Messages
Still being billed even after "We received your cancellation request" email.
Hi, I received a "We received your cancellation request, and we're on it" email on 8/28, but am still being billed (one for the month of September and one for next month).
EG
Expert
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121.1K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.6K Messages
2 hours ago
Hi there, @user_t0diaj. Thanks for reaching out to us here on the Community Forum. Sorry to hear there is an issue with billing. To be sure, did you set up your cancellation for a future date?
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