Still being billed even after "We received your cancellation request" email.

No. I received the cancellation notice email because a different person took over the plan at my home. I assumed I was set to be cancelled within the next few days (from "and we're working on it"). The "Last day of service:" is blank in that email, however.

@user_t0diaj I appreciate the additional information of not requesting to be disconnected at a future date. From experience, I have seen it can take up to 10 days to disconnect once that has been set up. Since you mentioned you received the email on 8/28, we've passed the 10-day mark and definitely want to investigate as you said there is also an additional month showing billed in the future. 

To continue I will need to review the account, and will need to get info we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new message" (pencil and paper) icon

• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514