3 Messages
Still being billed at old address after moving.
I moved in the beginning of November and started services at the new address, but am still being billed at old address. I even spoke to 2 different reps on the phone and the guy who came to install at the new place, asking them to get rid of the old one, but it hasn’t been successful. Now it’s billing me again for December and we haven’t been there for a month. Hoping someone can finally help resolve this ongoing issue.
Accepted Solution
XfinityChristy
Official Employee
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2K Messages
1 year ago
@user_qdhj32 Thank you for reaching out via our Xfinity Forums. I would be happy to look into your old account status and your new account. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2K Messages
1 year ago
Hi Olivia, thank you for that information. Lets start with your old account to make sure all is updated correctly. I have found your account and in order to take a closer look at things we need to complete the customer authentication process. This is pretty easy to do, I just need to send a code to the phone number or email address on file, after you give me the code we can go from there. Is now a good time to send that code? If so, how would you like it sent?
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XfinityFrank
Official Employee
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1.3K Messages
1 year ago
@user_qdhj32 We want to thank you for reaching out on the Community Forum for support with getting your old account disconnected and billing straightened out. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs. Take care!
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