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user_xp31fj
1st Topic

Visitor

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1 Message

Friday, May 30th, 2025

Speak to an Agent

I need to speak to an agent concerning my billing and am ready to switch service providers because of bad customer service. What phone number and extension can I call to speak with a live agent?

Question

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Updated 

5 hours ago

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Oldest First
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EG

Expert

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112K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityGabriel

Official Employee

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2.4K Messages

2 months ago

 

user_xp31fj, Hi there! Thanks for taking the time to reach out. We would surely miss your business and are sorry to learn about this experience. Youv'e come to the right team. Our team of experts are dedicated to resolving billing concerns over social media. We are happy to assist. To further discuss the billing details, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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user_r8jczq

Visitor

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1 Message

5 hours ago

I need to speak to a representative. I have an error message on my TV that tells me to call Xfinity and your automated system keeps saying it’s running a 10 minute reboot of my modem that never happens. When I call back over six times the automated system says I can’t speak to a representative until the 10 minute diagnostic is over and that you will call me. Xfinity has not called me at all and I can’t get through. My house is a vacation home that I rent out weekly and I need this resolved as soon as possible. Can somebody please call me?

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XfinityOrlandoM

Official Employee

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2.3K Messages

@user_r8jczq

 Thanks for reaching out to us  we do apologize for any inconvenience, go ahead and send me a direct message including your first and last name and complete services

 

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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