Visitor
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1 Message
Slow internet
We need new box for internet. Mine is super slow , My bill is way too much and I need it to be fixed. I pay 263 for internet and one tv
Visitor
•
1 Message
We need new box for internet. Mine is super slow , My bill is way too much and I need it to be fixed. I pay 263 for internet and one tv
XfinityJeff
Official Employee
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703 Messages
5 hours ago
Good morning @user_8pllq3, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the internet speed and the billing, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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