Contributor
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53 Messages
Significant price increase
Never a good time for a significant price increase, especially with gas prices. Mine went up $20 this month. I'm constantly getting offers online and in person (prefer that wasn't the case) for new services. most of which use fiber. I'll admit, the offers are attractive and now I'm going to look into them more thoroughly. But, I'd consider staying with Xfinity if I was offered a good deal. The service has been reliable. Very high speed and fiber isn't a must for me, don't have many devices on the network. I only have internet service, on occasion may stream TV.
EG
Expert
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116.8K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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768 Messages
2 days ago
Good morning @Stevek066, and thanks for posting to the Xfinity forums, and also thank you @EG for moving the post so that we could respond, I hope you are both having a good day so far. I can definitely understand the desire to keep prices as low as possible, and you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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