1 Message
Signed Up for Contract Without Consent
In mid June I spoke with a service agent in an attempt to lower my bill that had become unmanageable. I let them know specifically that I did not want to be in a contract. They told me to follow a link that would give me a rebate. I did not find out until after I canceled my service a month later that by clicking on the link I had just unknowingly signed myself into a year long contract. When I brought this up in my dispute I was told multiple times that I had accepted a contract “via text”. “Follow this link to continue with your request” is what I was told would be a rebate. I still have yet to be provided an official contract that wasn’t in a text. This is an outrageous fee for something I never consented to. I am very disappointed with the service I have received as an Xfinity Customer.
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hello there @user_b33b19! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to ensure your concerns are addressed. So that we can get started, can you please take the time to send us a private message with your full name, complete service address and account info? That way we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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