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user_qzz9j7
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2 Messages

Saturday, January 25th, 2025 3:53 PM

Service

I set up a payment arrangement for the 16th of Feb.. but my services is still off, I was told if you set up a payment arrangement they will keep your service on, they have yet to do that. I wanted to pay for my account in full on the 16th of Feb I just want my services to be on. I can pay the amount in full on the 16th of Feb 

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Updated 

3 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

3 months ago

 

user_qzz9j7 We’re sorry to hear about the confusion with your payment arrangement and the inconvenience of having your services still offline. Payment arrangements typically allow services to remain active, but this depends on the account's status when the arrangement is made. Let’s take a closer look at your account and figure out what happened. 
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_qzz9j7

2 Messages

Ok I've done that. I have too wait for a response now?

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3 months ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

@user_qzz9j7  Please note that  our direct messaging platform is not an instant one-on-one chat, so there may be brief delays as we assist other customers, type our responses, and catch up on the conversation. We have responded to your message and look forward to helping you there. Thank you for your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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