Service technician fee

I had a service technician come out in February of this year and I was charged a $100 fee. So now let's start from the beginning I've been having issues with my internet going in and out for over 9 months. I would call xfinity we would troubleshoot it and it still would end up doing the same thing the next day. My internet would go out periodically everyday, multiple times a day and would b out for approxiamately 10 mins. I called several times to troubleshoot the issue and nothing ever fixed it. So u would think that would grant me a free service technician visit since nothing over the phone fixes my internet. So in February I call once again because my service is doing the same thing and the representative stated since I've called in several times for this issue a service Tech had to come out to c what's the problem free of charge. The technician came out changed all the wiring in and outside my home and upgraded my modem. The technician stated to me the wiring was only damaged outside my home. So March bill rolls around and my bill is over $200 and it's usually 80 something dollars. I look at my bill to c y I'm being charged so much come to find out the $100 service technician fee was charged. I call xfinity and explain everything I stated above the rep. States the charge is valid because wiring had to b replaced. I say no that's not acceptable because the wiring that had to b replaced was outside my home and that's not something I could have done myself. I ask to speak with a supervisor and of course all of them r busy and the supervisor will call me back the same day. Never received a call back! I called in the late morning also so there's no excuse y the supervisor couldn't call back the same day. I call again 2 days later. Told the rep

the same thing stated above and told them I was waiting for a supervisor call and never received one. Once again i was told the service fee is valid because wiring had to b changed. I asked to speak to a supervisor

Once again all the supervisors r busy and they will call me same day. Never received that phone call from that supervisor! I had to go out of the country and when I come back 2 weeks later im calling xfinity again. Talk to a rep. Told them the issue and had to wait 40 mins and was finally able to talk to supervisor Luna....... Luna stated to me the technician service fee was charged because a service technician has to come out and they do not charge customers for wiring. I was offered me a $75 credit. I still find that unacceptable you're telling me if Xfinity doesn't charge for wiring then you're charging me for a service technician to come out and that's their labor fee but if the service technician doesn't come out therefore the issues that's going on with my internet will be ongoing and I won't have proper service which is what I am paying Xfinity for otherwise why do I need you? So how does that make sense to Xfinity? Secondly I was told I would not be charged a service fee because of the ongoing issues with my internet and a service technician had to come out to see what is the problem finally. Luna then stated that rep can't tell me that no service fee would be charged until the technician comes out to see exactly what the problem is...... so if the troubleshooting I did over the phone several times with the rep didn't fix my internet then a service technician has to come out to see what's wrong with my internet so why is it on the customer to pay for that service technician fee if the issue is my internet connection that's Xfinity's job to supply me with internet and if that internet is not working and I do all the right things by trouble shooting it with reps over the phone and that still doesn't fix the problem then the next step needs to be taken by sending out a technician to fix or see what the problem is and why am I as a customer being billed for Xfinity's service issues? Thirdly the technician specifically told me the wiring that had to be changed was on the outside of my home that is not something I could have done myself the wiring on the inside of my home was not damaged but he did upgrade my modem so the new modem came with new wiring so of course he's going to change my old wiring to the new wiring even though it's all the same wiring and it didn't need to be changed at all. Fourthly doesn't the service technician make an hourly wage why am I being charged a service fee if they make an hourly wage and what Grants a customer a free service technician visit? So I was granted a $75 credit today by supervisor Luna who hung up in my face this is not the first time I've been hung up on by Xfinity reps and supervisors this seems to be an ongoing issue with your connection problems obviously with your internet and phone system and she did not call me back she just submitted the $75 credit. This is still not acceptable to me and I will still like the rest of my money back!