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TheEnlightened
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Conversationalist

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11 Messages

Monday, August 25th, 2025

Service Suspension Notices

Why do I no longer receive any kind of service suspension notices? I used to get notified by mail and email, but now I get nothing.

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3 days ago

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XfinityJohnG

Official Employee

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2K Messages

3 days ago

Thank you for reaching out here @TheEnlightened. Normally those types of notices would be sent to the email address that is associated with the account. You should be able to see which address is attached to the account on your Xfinity app. 

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TheEnlightened

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It's the correct email address and the correct mailing address, but I no longer receive service suspension notices at either, and I can't find any kind of setting to fix that on neither the app nor the website.

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3 days ago

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XfinityJustinM

Official Employee

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250 Messages

@TheEnlightened, have you been receiving other communication by email from Xfinity?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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TheEnlightened

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Yes, I receive ads and such, and I still receive my paper bill in the mail. It seems like it's just the service suspension notices I no longer receive.

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3 days ago

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XfinityJohnG

Official Employee

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2K Messages

That information for any account suspension for non-payment is available on your Xfinity app or at the Xfinity.com/myaccount site. I am not seeing any options we have now to send email notices of a delinquent amount due.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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TheEnlightened

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Yes, I understand that that information is available in the app and on the website. I'm saying I no longer receive any kind of notice about it. Are you saying that there's no longer any kind of notice? No email, no letter in the mail? I used to receive emails and letters regarding service suspension up until a couple of months ago.

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3 days ago

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