Visitor
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1 Message
service shut off with bill due at $0.00
my wifi service shut off saying i need to pay my bill to restore it. however the bill is $0.00, and has always been $0.00 as it is covered through my building
Visitor
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1 Message
my wifi service shut off saying i need to pay my bill to restore it. however the bill is $0.00, and has always been $0.00 as it is covered through my building
CCElizabeth
Problem Solver
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908 Messages
2 years ago
@user_1ec0c8
Hello! Thank you for taking the time to reach out to us about this! I am sorry to hear about the status of your services. I would love to look into this for you.
I see that you have already sent our team a direct message after posting this. Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) and our Xfinity Forum Acceptable Use policy (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236). Violating our forums guidelines may result in a revocation of your Xfinity Community Forums posting privileges. We ask that you please create a public post explaining the issue you are experiencing. If we are unable to assist you publicly, we will invite you to send us a Peer-to-Peer message. This ensures that we can help you, along with others in the community experiencing the same issue.
I will meet you in DM to assist you.
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