Service Outage Reimbursement

The Seattle area was hit by a bomb cyclone the night of Tuesday, 11/19. Xfinity internet was just restored to my area on 11/29 at 7:55PM. Looking for reimbursement for the time my service was not available.

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EG

Expert

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107.4K Messages

10 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.1K Messages

10 days ago

user_1prjzn Hi there! If you experienced a service interruption and would like to request a credit, you can visit this link to get started: https://comca.st/3CQ6f5E

If you have any questions or need help with the process, please let us know!

2

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U

user_1prjzn

2 Messages

This link tells me I am not eligible, which does not seem reasonable. Hoping to talk to an agent to get this accomplished.

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9 days ago

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XfinityThomasB

Official Employee

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1.5K Messages

user_1prjzn

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

0

Billing

user_1prjzn

Service Outage Reimbursement

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EG

XfinityAirelle

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