Visitor
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1 Message
Service Not Restored
I was told if I paid $56 that my service will be restored. It’s been over 10 hours and it hasn’t been restored it’s currently 3:08 AM and I can’t call. Is there anyway possible to get my service back on now??
Visitor
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1 Message
I was told if I paid $56 that my service will be restored. It’s been over 10 hours and it hasn’t been restored it’s currently 3:08 AM and I can’t call. Is there anyway possible to get my service back on now??
EG
Expert
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116.6K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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726 Messages
48 minutes ago
Good morning @user_gtwvat, and thanks for posting your issue to the Xfinity forums, and thanks @EG for moving the post, so we could respond quickly, I hope you are both having a great Friday so far. I am sorry to hear that you are having issues with the service after making a payment, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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