Visitor
•
2 Messages
Service disconnection/equipment return fee
I let an unpaid balance become overdue for too long after the initial service shutoff had occurred and received an email saying that my service has been permanently disconnected. I was told I would need to return my modem and was charged a $100 equipment return fee. My unpaid bill as well as the return fee have been paid now. I’m wondering, do I still need to return the modem and begin the setup process from the start again or is there a way I can reinstate my service with my current modem?
XfinityNico
Official Employee
•
553 Messages
3 years ago
Hello @user_a5d024, thanks for reaching out for help on our forums! Typically, if services are hard disconnected after 90 days then new service would need to begin along with new equipment. Please keep in mind the balance on the old account would need to be paid in full before a new account can be started.
2
0