Service Disconnected

Hello @user_gdpjdc, I definitely understand how frustrating this inconvenience is for you at this time. Entertainment and staying in the know are two integral pieces for my day-to-day needs as well. Three days might seem like a short time, but when boredom strikes three days can feel like three years. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I would love to help you get back up and running so that you can enjoy your favorite channels over the next few days.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon  
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Greetings, @user_lz12m4! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to disconnect your service, but we are here for your support.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.