Visitor
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1 Message
Service Disconnected
Hi,
My service was disconnected but I did make a payment today but my service is still disconnected and I looked on the payment history on your website and it does show my payment posting today. How can I fix this?
XfinityAmira
Official Employee
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4.1K Messages
3 days ago
Hi user_dq33mp! Thanks for taking the time to reach out to our team about this service disconnection concern. We appreciate you making that payment, but I am sorry to hear your service has not been restored. My team would be more than happy to look into this for you on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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