Service Disconnected with $0 balance?

My services were disconnected, but the balance shows $0 owed. Unfortunately,I am unable to get help from a live person.

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user_q82q97

3 Messages

4 months ago

Hello can anyone assist? Im confused on what is going on.

1

0

Absolutely, user_q82q97! In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_q82q97

Service Disconnected with $0 balance?

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