Visitor
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5 Messages
Service disconnected even though was given extension
Spoke with yesterday and was given extension till the 27th. Woke up this morning to being disconnected. I can't call support says out of business hours and chat doesn't work because it won't connect me with anyone just keeps looping back to account disconnected and what I need to pay . [Edited: Personal Information]
user_f90b8b
Visitor
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5 Messages
4 months ago
Oh forget to write, that is the reference number I was given at the end of chat
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XfinityDemitrius
Official Employee
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1.8K Messages
4 months ago
Hey @user_f90b8b, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Xfinity billing and services. I would be more than happy to offer my assistance looking into this further for you.
All payment arrangements go through our online self-service portal. We would not be able to extend the services manually on our end. If available, you can review the eligibility of the payment arrangement by following the steps on our 'Set up a payment arrangement for your Xfinity balance' support page.
From there, you can set up and manage a payment arrangement in order to secure services. If you are able to extend the date, you will be able to see an option to choose a select a new date. Can you please give this a try and let us know if you receive any error codes or messages?
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user_f90b8b
Visitor
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5 Messages
4 months ago
I am not asking you to extend I am saying I already have one it was done yesterday extending my due date to the 27th
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