Visitor
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1 Message
Service Disconnected After Autopay
Exactly what the title says.
I was able to verify that my autopay successfully went through on May 22, but I received a message today from my fiancé that we don’t have Internet. When I checked our Internet status on the Xfinity app, it said my service had been disconnected because I hadn’t paid, even though a couple lines down it shows the successful auto-payment.
Is there a way to fix this? I haven’t been able to reach anyone via the Billing phone tree.
XfinityJustinM
Official Employee
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661 Messages
11 months ago
Hi @user_cqhuhv,
Thank you for taking the best precautions to make sure that a payment was made. I can definitely understand how frustrating it is to not have access to something you are spending your hard-earned money on. I would want nothing more than to make sure that you and your fiancé are back up and running. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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