Service disconnect

They said I was not eligible for one. I don’t understand why not though.

We understand how important having your Internet service restored is, especially with your family relying on it for school and work. We also recognize that you've made recent payments and are only requesting another six days to get caught up.

Since you've already attempted to set up a payment arrangement and were told you're ineligible, we don't want to send you through those same steps again.

Payment arrangement eligibility can depend on several account factors, including payment history and past-due balances. While the returned payment could be a factor, we'd need to review your account to understand why the option isn't available.

When you check your Xfinity app, does it show a minimum payment required to restore service, or is it asking you to pay the entire past-due balance?

It is showing a Minimum payment 

Thanks for confirming, @user_pw48ml. Had you recently attempted any other payment arrangements, like in the last month or two?

Only one but I have made that payment since then it was in September