service call billed

Question

tech came out found that a squirrel chewed through the line at the pole and replace the line and I got billed $100. I was under the assumption anything outside the house I should not get a bill

EG · Answer

The concern is not 'Community Center' help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

user_ax637v We appreciate you reaching out, and we understand how frustrating an unexpected charge can be—especially when the issue was outside your home. Typically, repairs to Xfinity-owned equipment and lines outside the home shouldn’t result in a charge, so we’d like to take a closer look at your bill and make sure everything was applied correctly.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Billing

user_ax637v

service call billed

EG

XfinityAirelle

New to the Community?