Sent to Collections

I received a text this morning that my account has been placed for collections. I haven’t been a customer with Xfinity for over two years and cancelled my account in store. I was told by the agent that my account is all set and I wont be charged. I removed the Xfinity app from my phone and haven’t received any contact from Xfinity for two years until the collections notice text today.

I have an $80 balance on my account due to a cancellation charge. Although the agent said I wont have any charges and I feel that I shouldn't have to pay, I am willing to if I can get the collections removed. Will this hurt my credit? It seems ridiculous to not contact me at all via email/phone/text and then directly send it to collections.

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XfinityMartyR

Official Employee

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3.5K Messages

1 month ago

user_zhu9ee Thank you for reaching out! You may want to check with the collections' agency that contacted you to verify the debt. There are a lot of bad actors out there that pose as Xfinity/Comcast or other agencies that use phishing tactics to obtain your information. Our Customer Security Assurance Team has a running list of Cybersecurity Alerts.

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user_zhu9ee

Visitor

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2 Messages

I have confirmed that it is real. I have chatted with agents for over 4 hours on June 15 and was told I would get credited the amount. A $20 credit was applied and the agent said the remaining $60 will take 24 hours. It has been over a week and nothing has showed up. I chatted with a new agent and he said there is no reference to an additional $60. I was completely lied to and can't get real answers from anyone.

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1 month ago

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XfinityFrank

Official Employee

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2.5K Messages

Hello, @user_zhu9ee. We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_zhu9ee

Sent to Collections

XfinityMartyR

user_zhu9ee

XfinityFrank

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