Visitor
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1 Message
Sent to collections
Who do I speak to in regards to a false debt? I was sent to collections for something I have proof of a representative saying he refunded me on. Now I’m finding out I was sent to collections without Xfinity even telling me I had an unpaid bill. If this matter can’t be taken care of on Xfinity then I will look into small claims court. Please treat this as a formal dispute under the FCRA.
EG
Expert
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116.7K Messages
2 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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600 Messages
2 days ago
Greetings @user_bxxuvl, you have come to the right place for help! We can certainly look into this for you. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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