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Wednesday, June 12th, 2024 7:09 PM

Sent to collections for debt I should have never had

You charged me data usage for a phone number that didn’t exist I thought I resolved this in November of 2023,  but the horrible customer service and employees messed this up and [EDIT: Language], I swear they are reading from a script you guys [EDIT: Language] me over again and again I will never come back.  Shame on your all

Official Employee

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780 Messages

1 month ago

Hi there, @user_9ab8wk! Thanks for reaching out to us here on the Community Forum. Sorry to hear you had a poor experience, that's never what we want! We can certainly review your account to see what happened here and help in any way we can. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

4 Messages

1 month ago

Xfinity customer care is awful I get nowhere with them dealing with my problem please someone from the United States contact me not som outsourced customer service representative

4 Messages

So if you are serious about eloping me which I doubt you will and not give me a scripted response and we solve this like reasonable people then contact me at [Edited: "Personal Information"] text if you want but I think this is all a smoke screen to make it seem like you are concerned about your poor reputation with customer service because there are way to many complaints on here in regards to the way people are treated

(edited)

Official Employee

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1.2K Messages

user_9ab8wk We are here to help, our Xfinity forum is supported by our Digital care team based in the US, and we are always happy to help. Check out the steps above on how to reach out to us in private. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

@XfinityAmandaB​ 

I don’t see any steps

Official Employee

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1K Messages

Hello @user_9ab8wk, thank you for taking the time to reach out on social media.

 

To get started, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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