Visitor
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1 Message
Senior on fixed income with questions about bill increase.
After the expiration of my recent promotion, my bill increased from $156.10 to $210.90. I'm a senior on a fixed income and cannot afford that type of increase. I've tried negotiating about Internet speeds, but the best price I've been offered is $207.00, which is not possible for us. We don't need the internet speed we have, but have been told lower speeds have no specials. My husband and I have been Comcast customers for decades, but the increasing charges are just too much for us to keep up with and don't know what to do, other than cancel our service.
XfinityKei
Official Employee
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2.7K Messages
2 hours ago
@user_58yqf0 Our team can help you with your bill concerns.
As a friendly reminder on page three of your Xfinity bill is where you can locate promotions and ends dates as well. I have a link with that walks you though understanding your bill https://www.xfinity.com/support/articles/new-bill-design
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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