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ugh_user84
1st Topic

Visitor

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1 Message

09/17/2026 6:24 PM

Sending a screenshot regarding payment arrangement

Hello, 

I had a payment arrangement set up. Xfinity did not honor the arrangement and disconnected my service the day before the arrangement was set to be paid. I took a screenshot of the payment arrangement confirmation. I tried chatting with agents who told me the wrong date, and that they could do nothing. When I asked to speak to someone else, both agents stopped responding.

Who can I send my screenshot to and speak to without them saying sorry and then going silent. It feels very AI.

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Updated 

1 hour ago

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XfinityJeniece

Official Employee

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4.4K Messages

1 hour ago

Hey there, @ugh_user84, thanks for reaching out through Xfinity Forums regarding your payment arrangement. I would be happy to take a look at the details in our billing system. Can you please send me a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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