Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity

Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity

To Whom It May Concern,

I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number ending [Edited: Personal Identifiable Information]), which I formally disputed in writing in July 2025.

This letter constitutes a second formal written request following your failure to respond to my prior certified correspondence, which was successfully delivered and signed for on July 28, 2025, at 2:05 PM in Atlanta, GA 30339, as confirmed by USPS tracking number
[Edited: Personal Identifiable Information].

To date, no written response, documentation, explanation, or validation has been provided.

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1. Lack of Response to Prior Certified Dispute

Please explain why no response has been provided to my July 2025 certified dispute letter, despite confirmed receipt.

I specifically requested documentation and clarification concerning:

• the basis of the alleged balance;

• the calculation methodology;

• and the authority to pursue or assign collection activity.

No such information has been furnished.

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2. Alleged Assignment or Transfer to Third Parties

In recent weeks, I have begun receiving unsolicited SMS messages from unidentified third parties claiming to represent Comcast, including messages referencing entities such as “Sunrise” and originating from short code 42712.

Please clarify, in writing:

1. Whether Comcast/Xfinity:

   • assigned,

   • sold,

   • transferred,

   • or otherwise authorized
     any third party to engage in collection activity related to this account;

2. The name, legal status, and role of each entity authorized to act on your behalf;

3. The date and legal basis of any such assignment or authorization;

4. Whether these entities are licensed or authorized to conduct debt collection activity in the State of Washington.

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3. Requested Documentation and Account Validation

Please provide the following documents and information:

1. A full itemized accounting of the alleged balance of $210.05, including:

   • base charges;

   • service periods billed;

   • tariff rates applied;

   • fees, surcharges, penalties, or adjustments;

   • dates of calculation.

2. Documentation showing:

   • when my original promotional or agreed tariff ended;

   • what tariff allegedly replaced it;

   • the effective date of such change.

3. Written proof of my affirmative consent to any new or higher-priced service plan, including:

   • method of consent;

   • date;

   • copy of notice or acceptance.

4. An explanation as to why service was not suspended or reverted to a lower-tier plan if my prior $25 autopayment amount remained available, instead of unilaterally billing a substantially higher amount.

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4. Prior Termination of Service and Equipment Return

For clarity, I reiterate that on June 4, 2025, I personally terminated Xfinity service and returned the modem to an official Xfinity retail location, due to:

• lack of reliable internet access;

• unresolved billing disputes;

• and repeated failures to address tariff changes and account accuracy.

Please confirm your records reflect this termination and equipment return.

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5. Communication Restrictions

Please note that in my prior correspondence I explicitly requested that all communications be conducted in writing by mail only.

Accordingly, please clarify:

• whether Comcast authorized any continued electronic or SMS communications;

• and if so, on what legal basis such communications are occurring.

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6. Request for Timely Written Response

Given the extended delay and the ongoing uncertainty created by third-party communications, I respectfully request a written response within five (5) business days of receipt of this letter.

If additional time is required, please confirm this in writing and provide a reasonable timeline.

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This letter is sent in good faith for the purpose of obtaining clarity, documentation, and resolution. I reserve all rights under applicable federal and state law and do not waive any rights or defenses by submitting this request.

Thank you for your prompt attention to this matter.