1 Message
Seasonal Convenience Plan
Hi There,
I need to put my internet service to Seasonal Convenience Plan but start dates that I need is grey and not available to choose? I won't be at home for 3 months. I called customer service but they gave me wrong number of seasonal convenience plan department and I still couldn't resolve the issue.
XfinityOrlandoM
Official Employee
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912 Messages
10 days ago
@user_evdrl5
Thank you for reaching out to us. Could you please send us direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityOrlandoM
Official Employee
•
912 Messages
10 days ago
@user_evdrl5 Thanks for reaching out to us on our Xfinity platform I'm glad we were able to address your concerns on the seasonal plan eligibility dates.
Please reach out to us in the future if you have any other concerns.
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