Seasonal Convenience Plan

Hi There,

I need to put my internet service to Seasonal Convenience Plan but start dates that I need is grey and not available to choose? I won't be at home for 3 months. I called customer service but they gave me wrong number of seasonal convenience plan department and I still couldn't resolve the issue.

Responses

XfinityOrlandoM

Official Employee

•

1.4K Messages

7 months ago

@user_evdrl5

Thank you for reaching out to us. Could you please send us direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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XfinityOrlandoM

Official Employee

•

1.4K Messages

7 months ago

@user_evdrl5 Thanks for reaching out to us on our Xfinity platform I'm glad we were able to address your concerns on the seasonal plan eligibility dates.

Please reach out to us in the future if you have any other concerns.

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U

user_08n7mv

1 Message

2 months ago

I am having the same issue and cannot get any response.

1

0

XfinityPeterH

Official Employee

•

1.5K Messages

user_08n7mv Thanks for letting us know. I would be reaching out if I were in your shoes too. In the future please start by submitting your own public post that way you can get the help needed while following our community guidelines. Thanks for understanding. :-)

That said please feel free to send us a Direct Message with your full name and complete address:

(Full credit to @BruceW for this excellent explanation!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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2 months ago

0

Billing

user_evdrl5

Seasonal Convenience Plan

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