Visitor
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1 Message
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged.
This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my subscription were a key factor in my decision to maintain this package, and their removal significantly reduces the value of what I am paying for.
What is especially frustrating is the lack of accountability shown to customers. There has been no automatic credit issued, no meaningful effort to adjust billing, and no clear communication outlining how long this disruption will last or what resolution is being pursued.
To be clear, I expect the following:
- An immediate prorated credit for the loss of Scripps channels
- A reduction in my monthly bill for as long as these channels are unavailable
- The option to change or cancel my service without any penalty due to this reduction in service
- Transparent communication regarding the status of this dispute and expected timeline for resolution
If this matter is not addressed promptly, I am prepared to escalate further by filing complaints with the Federal Communications Commission and my state’s consumer protection office.
I have been a paying customer and expect to receive the service I am billed for. I look forward to your prompt response and a fair resolution.
XfinityThomasA
Official Employee
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3.4K Messages
3 days ago
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user_kdbfhd
Visitor
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1 Message
2 days ago
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged.
This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my subscription were a key factor in my decision to maintain this package, and their removal significantly reduces the value of what I am paying for.
What is especially frustrating is the lack of accountability shown to customers. There has been no automatic credit issued, no meaningful effort to adjust billing, and no clear communication outlining how long this disruption will last or what resolution is being pursued.
To be clear, I expect the following:
An immediate prorated credit for the loss of Scripps channels
A reduction in my monthly bill for as long as these channels are unavailable
The option to change or cancel my service without any penalty due to this reduction in service
Transparent communication regarding the status of this dispute and expected timeline for resolution
If this matter is not addressed promptly, I am prepared to escalate further by filing complaints with the Federal Communications Commission and my state’s consumer protection office.
I have been a paying customer and expect to receive the service I am billed for. I look forward to your prompt response and a fair resolution.
(edited)
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user_rdj6sp
Visitor
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1 Message
1 day ago
I wholeheartedly agree with all of that. I called Xfinity and they are no help. The transparency should be notifying customers well before this shutdown deadline. I didn’t know until the day before
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user_6mpsim
Visitor
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1 Message
1 day ago
I am really thinking about getting rid of xfinity over this. I really like my ABC shows.
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user_oa1598
Visitor
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1 Message
1 day ago
What options do we have to see CBS programming?? I watch CBS and local WTVR a lot. Please advise!!
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user_yn7sz7
Visitor
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4 Messages
1 day ago
I would like to express my deep dissatisfaction with this whole situation. Lost my trust for xfinity. I will be looking into different service providers.
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gaylegrissom
Frequent Visitor
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6 Messages
23 hours ago
I completely agree with the complaints above. This poor customer experience is totally unacceptable especially given the rate we are being charged.
I expect the following:
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user_qw3ix2
Visitor
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1 Message
2 hours ago
The unwillingness for xfinity/comcast to pay for E.W. Scripps services is unacceptable. After almost 20 years as a customer it has become clear that Comcast/Xfinity does not truly care about their customers other than timely taking their increasing payments for the same or less services. I’ve experienced terrible customer “service” for every single type of service I pay. This will be the last straw and what will cause me to cancel it all. Don’t tell me I can go but an antenna or go buy an additional subscription service. I’m an adult and not stupid. Those options do not work for me and I pay you all for services I use most including recording ABC news and programming to watch when convenient for my work schedule. I have a contract with Xfinity and it includes programming I can view from E.W. Scripps in Colorado and on my app after recorded. This company says puts the blame on E.W. Scripps saying they won’t accept Comcast’s reasonable offers. Well no doubt Comcast would not accept an offer from me about what I believe to be reasonable to pay for their services and terrible customer service. Their employees have not been reasonable with me as a customer over the years. I have too many examples to list here. Maybe Comcast needs to suck it up and meet the requests from E.W. Scripps and just pay it and get on with it, like Comcast customers have for decades. If this is not resolved in the near future, I will be parting ways with this company whose “service” to its loyal customers only gets worse over time.
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