Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super rude and unprofessional I’ve been on the phone for theee hours

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user_17ne9s

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10 Messages

21 days ago

I’ve filed a claim with BBB as well , these people SUCK

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XfinityAngie

Official Employee

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2.6K Messages

user_17ne9s, I'm sure this is very frustrating. We want to do everything we can to help. A good place to start is to report this to our Customer Security Assurance team. Here is their link: https://spa.xfinity.com/help

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21 days ago

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user_17ne9s

Visitor

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10 Messages

No it’s not accepted

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13 days ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

@user_17ne9s

We do apologize for any inconvenience, if you've already filed a claim with the BBB, then a ticket will be created and one of our corporate agents would reach out to you

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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user_17ne9s

Visitor

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10 Messages

@XfinityOrlandoM or how bout do your job and fix my bill. I was told 125 a month now it 250 after a few days.

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12 days ago

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user_17ne9s

Visitor

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10 Messages

@user_17ne9s also no one calls me back etc and I’m tired of trying to reach a human and being treated poorly. Fix my [Edited: "Profanity"] bill do your job

(edited)

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12 days ago

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user_17ne9s

Scammers

user_17ne9s

XfinityAngie

user_17ne9s

XfinityOrlandoM

user_17ne9s

user_17ne9s

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