Visitor

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7 Messages

Wednesday, April 15th, 2026 2:40 PM

Scammers

I was told yesterday that if I paid 392 (half my bill) I would qualify for fifty percent off Amnestyprogram and my service would be restored and my bill would be at ZERO for a fresh start. My service was restored and today is back off and they are asking for more money!!!! Fkn scammers!!!!! Super rude and unprofessional I’ve been on the phone for theee hours 

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Visitor

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7 Messages

6 hours ago

I’ve filed a claim with BBB as well , these people SUCK

Official Employee

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2.5K Messages

 

user_17ne9s, I'm sure this is very frustrating. We want to do everything we can to help. A good place to start is to report this to our Customer Security Assurance team. Here is their link: https://spa.xfinity.com/help

 

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