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user_jh9nle
1st Topic

Visitor

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3 Messages

11/06/2026 5:50 PM

Scam!

Xfinity promised me a refund which I HAVE THE SCREEN SHOTS OF AND NOW IS REFUSING TO GIVE ME MY MONEY from someone using my account! I WILL NOT PAY FOR FRAUDULENT CHARGES! Xfinity has been absolutely horrible to deal with!

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Updated 

3 hours ago

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XfinityOrlandoM

Official Employee

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4K Messages

5 hours ago

@user_jh9nle

Thanks for reaching out to us. We apologize for any inconvenience you're having with receiving a refund. You have reached out to the right team to help you with your concerns!

 

To get started please send us a direct message including your first and last name and complete service address

 

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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user_jh9nle

Visitor

 • 

3 Messages

I have reached out to “you’re team” multiple times and now somehow some way I’m blocked from sending in my evidence. Xfinity is the BIGGEST SCAM and I am reporting xfinity to the state WITH my evidence of a promised refund as well as the fraudulent charges which was IMPOSSIBLE for me to make considering I wasn’t home during those dates and times. 

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5 hours ago

0

XfinityOrlandoM

Official Employee

 • 

4K Messages

@user_jh9nle

I understand,  we're corporate teams, so I can review the account and make sure it's been properly credited, discuss the refund and set all the proper billing expectations.

 

If you want additional assistance to get this resolved, just follow the steps above and send me a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_jh9nle

Visitor

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3 Messages

I have done these steps multiple times, all you’re doing is confirming the SCAM and lies of Xfinity.

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4 hours ago

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XfinityFrank

Official Employee

 • 

2.8K Messages

@user_jh9nle, we would most certainly be happy to work with you on this, but we do need to get your information privately. Please let me know where you are seeing an issue when following these steps to direct message us :


Here's the detailed steps to direct message us:

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

 

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

3 hours ago

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