2 Messages
Scam? Free iPad with new internet package. Rep asked for SSN
I called in to inquire about my internet package price increase. While seeming to ignore what I was asking, the rep assured he would give me the best rate possible and get my package back to my original price point I had setup prior. After agreeing, he mentioned it came with a free iPad. Essentially it seems the new $40 discount was offeset by the monthly service fee for the ipad so I would pay the higher amount and get an ipad. The rep was pushy and asked for SSN and DOB along with credit card info to pay for taxes on the ipad. The whole process felt scammy and I am unsure if my information is now compromised. I need assistance and cannot direct message.
EG
Expert
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107.6K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1K Messages
4 months ago
Hey there, user_4owun6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the experience, it certainly is not what we want for our customers. With Xfinity Mobile, it would require DOB, SSN and all the details you shared. We would be happy to look into fully with you. Can you please send us a DM to get started?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Summ0ner
5 Messages
4 months ago
[Edited: "Solicitation"]. It is not free. A mobile account will be created and it will take all the money it needs from you to pay for the iPad. Internet discount would be there regardless of the iPad. [Edited: "Solicitation"]. Read on the internet about this scam.
(edited)
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user_7z40xg
1 Message
2 months ago
Same just happened to me. It was a very sketchy link without any info about what you were entering your birthday and ssn for.
Seems like some support is running their scam within the Xfinity support system.
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user_wdw93b
1 Message
12 days ago
why does any oauth need to happen to get a free ipad on an account that is already being paid on, for many years for most customers. That information is never provided in the first place so what are you oauthing against?!
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