New Poster
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1 Message
Rude customer service
How do I get my bill to be more affordable most time I call i get the rudest person and I'm only trying to understand my bill when I sign for service I was told my bill would be about 12 less then what it is I was also told the tv box was included im charge 7.50 for that and another 14.85 service fees for 10 channels is all I have
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ComcastChe
Official Employee
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6.1K Messages
2 m ago
Hello,@Gware531. We appreciate you asking your question here on the Xfinity Forum. We're are happy to help. I'm sorry you haven't had the best experience while trying to get answers to your billing concerns. That's not what we want for our customers. We understand the importance of knowing exactly what you will be paying for your services each month. You've come to the BEST place to get help with your billing concerns. As the Corporate Digital Care Team, our goal is to help make each customer's experience better than the last. Let's chat in a private message, so we can gather your account details and review your charges. From there, we'll confirm if the increase is valid.
Based on the information and rates you have mentioned so far, it sounds like the increase is due to the price changes that took effect on 1/1/21. This information would have been communicated on your October-November bill statements, prior to the changes taking effect.
In situations like this, if you have a promotional price or minimum-term agreement for specific services, prices for those services won’t change until that period is over. However, taxes and fees such as equipment charges, the Broadcast TV Fee and Regional Sports Network Fee, and service to additional TVs may change as needed. View your billing statement in My Account to see your plan, charges, and fees anytime.
Please send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name (and the account holder's name if different than you) and the numbers associated with your service address.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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