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MRapp23
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Monday, December 9th, 2024 10:28 PM

RSN credits

Xfinity no longer carries Regional Sports Network (RSN) but I am still paying the fee for it. When can we expect Comcast to credit customers who pay for this but do not receive the channels?

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23 days ago

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XfinityVictor

Official Employee

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1.2K Messages

3 months ago

 

MRapp23 Hello, I hope you are having a great day! The Regional Sports Network Fee (RSN) is something that is listed as an itemized charge based on the cost to provide sports on multiple networks. What channels are you referring to?

 

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tzr916

Contributor

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185 Messages

1 month ago

I'm seeing the same issue:

https://forums.xfinity.com/conversations/billing/rsn-fee-for-your-current-tv-package-will-be-reduced-by/679e9dad080c441825c6105b

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XfinityDemitrius

Official Employee

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1.6K Messages

Hey @tzr916, If you need any assistance, we have already reached out to you on your original post. Please do not hesitate to reach out for support.

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1 month ago

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user_un0m0n

3 Messages

1 month ago

On Jan 13, I received an email saying that the NBC sports channel would be moved to another plan the next day (Jan. 14). In effect, the very next day, the channel was no longer on my list. Talking about telling us in advance. In my opinion, this is not a way to treat the clients and show a total lack of respect for their paying customers. I am very disappointed, to say the least.

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tzr916

Contributor

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185 Messages

Xfinity support in "chat" is saying it will take two billing cycles for the RSN Fee to be reduced/removed. So they get to remove the channels in the middle of Jan, but we have to keep paying for them until April. At which point, they are supposed to give credits on the bill. <Edited: Language>

(edited)

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1 month ago

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XfinityRay

Official Employee

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2.6K Messages

Hi there, tzr916! Thanks for taking the time out of your day to reach out about the RSN fee. When that is changed on your bill, you will also be getting a one time credit as well. That should cover the fees you are still paying though the channels were moved to the Ultimate lineup. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_06fbe7

Visitor

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9 Messages

Why a "one-time credit" when this is the second month I have a $19 regional sports fee that was cancelled 14 January? Am I going to have to request a fee every month for this billing?

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23 days ago

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XfinityAmandaB

Official Employee

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1.9K Messages

 

user_06fbe7  The RSN fee will not be removed fully some channels were moved to the Ultimate TV lineup. If you did not make that adjustment and are not on the Ultimate TV line moving forward, the RSN fee on your monthly bill will be reduced. Your lineup may still include some broadcasts on local channels for sporting events. Feel free to check out more in the RSN fee here and check your PDF bill for your account-specific alert. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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