1 Message
ridiculous amount of transfers in online chat support
I was offered, and agree to, add a "free iPad" during negotiating a rate for my home internet.
The way it's supposed to work is that I would get a $40 credit each month to cover the charge for the ipad and mobile service.
So far Xfinity has not been able to provide this credit regularly/successfully and I've spent a ridiculous amount of time with online chat reps to fix this.
No one seems to be able to handle the bundle/deal details and I keep getting bounced between internet team and mobile teams.
I am at the point where I want to cancel EVERYTHING...
XfinityFrank
Official Employee
•
1.3K Messages
4 months ago
Hi there, @user_qsajgo! Thanks for reaching out to us here on the Community Forum! We would be happy to look into this and provide any help we can! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
0
0