Returned Phone still showing on account

This shows on both web and app also when I’ve called multiple times the representative at first said it’s active then another call they show it’s at the warehouse but not processed. We returned a lavender iPhone 17 and purchased a 17 Pro Navy from Apple directly. This is not seen on the account. 

Thank you for the information @user_v297fn, we can take a look at the account for you and see what it shows on our end for that return. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it