Returned Equipments but still got charged $200 extra additional.

I returned equipments to a nearby Comcast store but still charged extra $200 on my bill. This is really frustrating. I contacted customer care and waited 1 hr long on that call and they told they can't see equipment returned and I should contact same Comcast store. I visited store again and they told me there is no outstanding bill .. This is frustrating as I again receive the bill. Can someone guide me properly here?
I never had any speed issues while using Comcast . I would love to use it again if needed but seeing this customer service is not acceptable.

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XfinityJorge

Official Employee

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2.6K Messages

13 hours ago

user_lxpvhm Hi there! Thank you for taking the time out of your day to contact us and we are here happy to work together to make sure we get the equipment off of your account. We are sorry that it did not occur right away and we are here to clear this all up. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_lxpvhm

Returned Equipments but still got charged $200 extra additional.

XfinityJorge

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