Visitor
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7 Messages
Returned equipment, still being charged rental fee
Hello,
I returned my internet modem in January and switched to my own modem. In my February, March, and April bills I was still charged for rental. In February, I was given a one time credit and they said that the recurring charge would be dropped. However, I am still seeing the charge. How do I get this charge removed from my bill and get credit for the months I was charged?
Accepted Solution
CCChristian
Contributor
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127 Messages
2 years ago
Hello, @user_13c1aa thank you for reaching out to Xfinity through our Forums! I am terribly sorry to hear that you are still being billed for returned equipment. This is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you. You have gotten in touch with a Corporate Team, and I will do everything I can to help you with this today.
To get started, I have to ask that you please send me a Direct Message with your first and last name, as well as your full and complete address, including any apartment numbers, city, state, and zip code. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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